Unleashing the power of purpose to inspire people and transform businesses
Unleashing the power of purpose to inspire people and transform businesses
We help business leaders achieve transformational goals for their business.
We do that by surfacing the WHY (Purpose) for their business and using it to attract customers and employees who believe what they believe.
Then we accentuate their difference by crystallising their HOW (Proposition) – the unique way they deliver their WHY.
By doing this we know we will make the world a better place because we will help to create businesses that are filled with inspired and fulfilled people. That’s why our CEO is proud to also be chairman of Inspiring Workplaces – which has a Purpose of ‘Changing the world by improving the world of work.
“Purpose is a currency far more valuable than stock options or cash. When an individual finds the “why” it’s powerful.
When a team finds it, they become an unstoppable force”. James Mitchell, Innocent Drinks
So, if you want to achieve your business goals by becoming purpose-driven,
Delivering transformational outcomes with our Inspire Methodology
You can be confident that we will deliver the business performance and employee experience outcomes you need because of our proven Method – Inspire. Over the last 40 years we have accumulated a range of proven frameworks and metrics that we use to underpin our Inspire methodology. These include: Net Promoter Score, eNPS, Customer effort score, SCARF, Sinek’s Golden Circles, the Circles of control and influence and, Cialdini’s laws of persuasion.
Each of the three elements of Inspire is designed to increase the certainty and speed of achieving your goals. And they ensure that the advantage we help to create can be sustained and extended over time.
Inspire covers everything from creating the platform for sustained success to increasing the pace of success by unlocking the power of people aligned behind a shared purpose.
1. Attract and Inspire
The power of our approach is that it is built on what the owners/leaders of a business believe AND on what energises them. So, we don’t just crystalise why customers and employees should care that the company exists but also harness the drive of the leadership team to achieve outcomes that they are passionate about.
Our unique WHY and HOW workshops turn the implicit magic of a business into explicit reasons to engage and buy. We capture these in a narrative that inspires customers to connect and talent to join.
The HOW we help you craft becomes a proposition that is an ever-growing point of difference that builds belief and provides a platform for category leadership. The combination of your WHY and HOW provides the engine needed to be purpose-driven.
If you want to find out about our services that transform your business by attracting customers and employees who believe what you believe,
2. Engage and inspire – Using your Purpose and Proposition to inspire people to take the right action
If you want to accelerate the pace of success, you need to add fuel to the purpose engine you have created. Feedback from tens of thousands of customers and employees, captured on behalf of our clients, has proven that effective communication is the fuel needed to achieve priority outcomes.
‘Engage and Inspire’ includes a range of services designed to help businesses to inspire people to take the right action. These include:
1. Employee and Customer Feedback that informs and directs leadership action
2. Leadership Coaching and mentoring to ensure leaders use the WHY and HOW as a North Star to guide their decisions
3. Leadership Communication that inspire belief in today and tomorrow and makes explicit the good the organisation does for employees, customers, the community and the planet
4. Communications Training so every interaction by line managers creates a‘ friend‘ reaction – leaving people more engaged, inspired and performing at their best
5. The application of Neuroscience Frameworks like SCARF to enhance performance, productivity and mental wellbeing
6. Identifying and Activating Promoters to significantly improve sales and marketing success
7. The practical implementation of the Purpose and Proposition to aid recruitment and career development.
If you want to find out how to drive your business forward by engaging and inspiring employees and customers,
3. Evolve and Inspire – Ensuring everything is focused on improving today by driving for tomorrow
If there is one thing that the pandemic has taught us, it’s that businesses need to be able to adapt and evolve to enjoy sustained success. We believe your WHY/Purpose is the one constant that enables effective evolution because it captures what you believe and the value you expect to deliver to others.
Your Proposition – HOW you deliver that value – may need to evolve to solve new pains and needs. WHAT you do (your products and services) will almost certainly need to evolve on a continuous basis or you will see your market advantage leak away.
All our services are optimised to support effective evolution driven by both incremental and transformational innovation.
We use employee and customer feedback to identify changing needs and then involve employees to create smart ways to satisfy these needs.
We involve Promoters to ensure changes to services succeed on arrival.
We use your desired business outcomes to embed a ‘more value from less effort’ culture so that any changes deliver significant business value whilst reducing sources of stress on your team.
Clients who believe what we believe and benefit from our Inspire approach
We used Onva to help us develop a crisper definition of our business purpose to help us better articulate our value to our clients. This was a very useful and efficient exercise and served us in very good stead.
We have also introduced Onva to a number of our clients. Onva did an excellent job in all cases
We have worked with ONVA for a few years now to introduce Net Promoter research for our legal brands in the UK. Applying the Net Promoter methodology has proved very beneficial– helping us to track how well our products are performing, identify risks and opportunities across our customer base, prioritise product development, identify customer service issues and much more. ONVA manages the delivery our surveys efficiently and provides us with high level analysis, which is a real time saver. I have always found the team responsive, easy to work with and always willing to share their insights.
If you are looking for a strategic advice - with practical plans - on how to grow your business, then you should look no further than Crispin and his team. His business experience means that you don't get theoretical puff - just an approach that is tailored to your situation - that really works.
Onva has brought me and my team one of the most invaluable things any business can have - an independent helping hand which is commercial, sensitive and yet firm. Based upon Onva's recommendations we have reviewed our positioning, the value we bring our clients and even the people mix so we get our expansion right.
I have known and worked with Crispin, the CEO of Onva, for 20 years. I am a loyal customer that has bought and recommended his services over and over again because he and his firm always exceed my expectations.
I enjoy working with Onva because they have real enthusiasm for my company. They add to that a desire to have expert understanding of my business and to convert that into PR output that delivers real benefits and exceeds expectations. If you want make it happen people who act like they’re part of your team, then I would recommend Onva.
Onva is unique in this space, as it is purely focused on making a business sell more rather than just come up with creative thinking that goes nowhere. Within 4 weeks, Onva had identified our loyal customers, proven our strong word of mouth appeal and identified which facets of our operation miss, meet and exceed expectations. This level of customer insight is invaluable as we continue to expand our business and drive brand awareness.
Onva conducted a Net Promoter survey for both segments of our business and within weeks they had identified who our loyal customers were and the ones that pro-actively recommended us. More importantly, Onva, allowed us to engage with our customers and identify business areas that we need to improve upon. By doing this we’ll minimize churn to competitors and ensure repurchase from existing customers. It has been a good experience working with Onva. They provided us with quick and insightful business recommendations that encouraged us to redefine our priorities. I’d recommend Onva.
We hired Onva to assist us with the repositioning of Aquin and develop subsequent sales messaging that would make an impact. Onva provided a fresh way of thinking. I was amazed at the speed Onva was able to understand our business needs and transfer these into a completely new approach, whilst remaining relevant to the industry. It was not only a pleasure to work with Onva but they ensured we were productive in the time spent working together. Onva produced actionable results in a really short time frame that other consultants had taken weeks to accomplish. Moreover, the results were brilliant and unique, not copied from existing deliverables. Every member of our senior management team was impressed by the service delivered by Onva and we’d definitely recommend them.
I can definitely recommend the sales training from Crispin. I learned much about selling to new clients and selling to existing clients, and also about my colleagues and myself. I had so many lightbulb moments, I stopped counting them.
One of our directors and investors recommended we work with Onva to help us to grow more quickly. Crispin ran a WHY workshop which not only surfaced our Purpose but also ensured that any action we took was grounded in achieving our business priorities. The subsequent HOW session pinpointed our difference and provided the foundation for achieving leadership status in our sector. These robust foundations have meant that all our marketing and communications activity since then has delivered against our priorities. What really transformed our sales and marketing performance was Onva’s idea to create the SoundOut Index, a unique measurement of the world’s leading sonic logos and what makes them effective. This instantly attracted interest from global brands and the world’s leading sonic branding agencies. As a result, we have seen significant revenue growth, entered into licensing agreements for our technology and have been recognised globally as the leader in our sector. Onva has developed a communications strategy for 2022 that we expect to accelerate this business momentum.
We have worked with Onva Consulting for around 20 months and the impact they have had has been nothing short of transformative. The approach they take is really bespoke. They have helped me to surface my personal and business purpose (our 'why'), taken the time to understand our team, our clients and our market and have asked the questions that helped us to understand, for the first time, how we approach things differently from other agencies (our 'how'). It has been hugely exciting to feel everything coming together. We now have a purpose and proposition that I believe is as strong as anything else in our sector of health communications. In our first two years we have won 11 industry awards from the likes of the CIPR, PRCA, PR Week and PR Moment and we are attracting and winning an impressive roster of global leader clients, including Quorn, the Royal College of GPs and the NHS-backed Personalised Care Institute. Having a strong 'why' and 'how' has been central to that. The work with Onva developing our proposition has been particularly important. It is not a mere sales tool but has become part of our DNA, used daily to guide our work for clients, our approach to educating our team and even our business decisions. I really couldn't recommend Onva Consulting highly enough and feel very lucky to have found them.
Delivering an international advantage with Worldcom
If you want your Purpose to deliver an advantage globally, we can deliver immediate impact and sustained value for our clients with via our global PR partners in the Worldcom Public Relations Group. This means that the power of our approach can be deployed in the UK or in multiple territories around the globe.
If you’d like to unleash the power of your purpose around the world,